RETURNS POLICY

How to Return

If you need to return goods to us, you can do so via Royal Mail. Please ensure you keep your proof of postage and purchase receipt.

Please enclose the following information:

  1. Your name and order number

  2. Details of the item(s) you have returned

  3. Details of the reason for your return

Returns Address

Daisy Chain,

44 Market Place,

Uttoxeter,

Staffordshire,

ST14 8HP

 

Proof of breakages

JOJO MAY reserves the right to ask customers to provide photographic evidence of broken or damaged goods.

This does not affect your statutory rights as a consumer. In Uttoxeter and Stone where we have our high street stores we are known for friendly and helpful customer service, where we always try to see our customers point of view.

 

Damaged goods 

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to email images of the damage to the item(s) and clearly explain this to us. If we agree that a refund is necessary, we will refund the price you paid for the goods and delivery costs, or arrange for replacement goods to be sent to you.

 

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, JOJO MAY will not accept responsibility for goods after more than 90 days.

We will need you to email images of the fault to the item(s) and clearly explain this to us. If we agree that a refund is necessary, we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.

 

Incorrect Billing or Delivery Details 

Please inform us ASAP by email or phone if you have entered any incorrect details to ensure your order makes it's way to you on time.

 

Mis-ordered goods - please inform us within 7 days

Please contact us by email within 7 days of receipt of your order.

Failure to report mis-ordered goods within 7 days will invalidate your right to any refund or replacement.

When emailing, please explain clearly which items you mis-ordered. Our team will ask you to return the mis-ordered goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will refund you the price paid for the goods.

 

NB: For hygiene reasons we will not accept earrings returned for any reasons other than fault.